Thomson Reuters is the PITS!

Recall in Nov11 I made the decision to terminate my TR Eikon subscription. When informed, the account manager who had never ever called me during the entire tenor of my relationship with TR, suddenly sprang to life and tried to sweet talk me into not ending my contract. I do not recall ever getting so much attention from TR until then. In fact, prior to my request for termination, I didn't even know who my account manager was. But after much back and forth, I stood firm and this email (11Nov11) was TR's very last attempt to keep me as a customer (click to zoom) :=

To which my final reply was NO (11Nov11) :=

Complete radio silence from TR after this so I assumed that they had lost interest in me given that they could not persuade me to stay. Still, I thought at the time that it was a lack of common courtesy that they did not bother to reply their confirmation and agreement but I let it go since I had no wish to speak to anyone from the company again. In any case, their email and my reply were clear enough about the termination wef 31Dec11.

Come 03Jan12, unexpected Eikon invoice for SGD 8,442.30 (for 1Q12)  received from TR :=

And my reply (12Jan12) :=

I assumed it was just an operational error and that TR would sort it out internally among themselves. I did not ever receive a reply to my 11Nov11 and 12Jan12 emails.

And then, today (03Feb12) - phone call from TR chasing for payment !! WTF?

Totally speechless. Can there ever be a more clueless company? Everyone in there doing their own thing in a completely uncoordinated manner.

I would love it if someone from TR can explain all this. Doubt it. After 6 years of dealing with their Helpdesk as a retail customer, I have come to expect that for TR, getting things right is the exception rather than the rule. (See comments section for a typical example of my frustration with TR).